WHAT IS NOOK+COVE?
Nook + Cove is an interior design service that allows
to work with a professional to help create the space you've always wanted. Our unique service is
100% online and makes decorating your home affordable, convenient, personal and fun!
HOW ARE WE DIFFERENT FROM
One of the biggest drawbacks of traditional interior
services is that it can get to be very expensive. When designers charge by the hour, the budget
you are able to dedicate to the decor itself can take a hit. With our one time low flat fee per
room, your budget always stays intact!
Since our design services are 100%
online, you have the convenience of reaching out to your designer at any time you like. Our
step-by-step notifications allow you to set the pace for your design deliverables so there's no
to worry about where you are in the process or what's next.
Because our design process backed by our talented
ensures your satisfaction and happiness! We have meticulously crafted our platform to provide
with a comprehensive unique design experience. The process is comprehensive yet not complex,
it a fun experience for everyone!
Our designers are professionals who
the time to listen to you and understand your needs. They work hard to execute beautiful and
thoughtful concepts that you are sure to love!
the design process...
WHICH DESIGN PACKAGE IS THE
FIT FOR ME?
Our Full Room Design Package is perfect for someone who
starting afresh and looking to create a brand new space. A Full Room Design Package generally
includes recommendations from large and small furniture pieces to personally curated accessories
create a cohesive finished look.
The Accessories Package is a great
you are looking to spruce up your existing space. Your designer will work with your existing
to find the best accessories that fit your space and style. Anything from new throw pillows to
art are a great way to redefine your decor style!
HOW LONG DOES THE DESIGN
With either of our design packages, the entire design
process can be completed in as little as 7 business days! From the time you submit your
questionnaire to the time you get your first design concepts is 4 business days. Once you have
submitted your feedback to your designer, your final concepts or renderings will be ready for
3 business days. You can always go at a slower pace and take more time to provide feedback and
CAN MY DESIGNER WORK WITH
Our designers have experience and enjoy working with
budgets of all ranges! Based on your needs and style, your designer will be able to gauge the
necessary budget to achieve the desired look. If you are unclear as to how much your budget
be, your designer will work with you and guide you towards options that fall within your comfort
DO I NEED TO SHARE ANY
You are not required to share any pictures but we
recommend you doing so. Pictures of the room you are seeking to transform from different
help the designer understand the space they are working with. Also pictures of spaces that you
or spaces that inspire you give your designer a sense of your style.
You have the opportunity to upload
pictures during the questionnaire process and you can always upload new pictures at any time.
it comes to conveying design style, pictures truly are worth a thousand words!
CAN MY DESIGNER INCORPORATE
Yes! Your designer will work with any existing items
you would like to keep and include in your final room design. Just provide clear pictures of
items so that they can be seamlessly incorporated into your final designs.
WHERE DO WE SOURCE
We source items from a variety of popular retailers as
as from trade-only sources. We also support small vendors who make homemade quality d�cor items
as a plush knit throw in your favorite shade of blue, made just for you! If there is a
store that you love, don't hesitate to let your designer know!
HOW LONG WILL MY DESIGNS BE
You will always have access to your designs via your
account at NOOK+COVE. However, if you are interested in purchasing items from your personalized
shopping menu, we recommend you don't wait too long as items might be discontinued or vary in
WHO ARE NOOK+COVE'S
All of our E-Designers are professionals who have a
for interior design and are experienced and comfortable in designing in many styles. Designers'
professional certifications, experience, and portfolio are all taken into consideration during
screening process. We hold all of our designers to our standard of excellence ensuring the
quality in your design deliverables.
CAN I REQUEST A PARTICULAR
Absolutely! If you've worked with a specific designer
the past that you really liked or if certain designer has been recommended to you, you have the
opportunity to request a specific designer during the questionnaire process.
HOW DO I COMMUNICATE WITH
Once you log into your account at NOOK+COVE, you will
able to communicate with your designer via our messaging feature. Feel free to message your
as much as you would like throughout the design process.
HOW MUCH TIME DO I GET WITH
From the time you purchase a design package, you will
access to your designer for 12 weeks. This gives you plenty of time to go through the design
and finalize all finishing touches.
ordering with us...
There is no obligation for you to buy but when you
your merchandise through us you get to experience our hassle-free complimentary shopping
One effortless transaction with us and we take care of the ordering process with various vendors
Before we place orders on your
cross check every order for any price changes and to make sure all items are in stock. If the
of any item has changed we notify you before moving forward.
Did we mention that when you order
through us you also get access to exclusive products from vendors that are available to the
SHIPPING & DELIVERY
Shipping costs and delivery times vary for orders that
placed with different vendors. Shipping costs and taxes are not included at the time you place
order with us. We email you an invoice generally within one business day with all shipping
taxes and delivery estimates for every item in your order. You can let us know if you would like
to place your order before or after you review your invoice.
RETURNS & CANCELATIONS
Returns and cancelations are allowed when ordering
NOOK+COVE. Depending on the vendor from which your item is being ordered from, certain
and limitations may apply.
of any orders must be placed with us within 24 hours of placing the order.
are returnable if they are in new condition.
are generally non-returnable and non-refundable.
is damaged or defective, the vendor will cover return shipping.
changed your mind about an item, you are responsible for return shipping.
fees may apply in some cases.
Please contact us via email or phone
order to initiate a return or cancelation of an order.
If you are interested in learning
specifics about the return policy for a product, or have any questions regarding returns and
cancelations please reach out to us via email or phone and we will be glad to assist you.
WHERE CAN I PURCHASE GIFT
You can purchase NOOK+COVE gift cards for friends and
family right here! Our gift cards make
unique gift for any occasion. The NOOK+COVE design experience is one they will never forget!
CAN THE GIFT CARD BE FOR
Yes, you can purchase our gift cards for any
However, via our website we only offer gift cards for our two design packages, the Full Room
Package for $185 and the Accessories Package for $75. You can add merchandise credit to either
these packages as well. If you would like to purchase a gift card for any other denomination,
give us a call and we can assist you over the phone and have your gift card on its' way!
HOW WILL THE GIFT CARD BE
You have the option to have your gift card delivered to
your recipient via email or post. Both options include a personal message from you along with
instructions to redeem the gift card.
With the post option, your recipient
be mailed a beautifully packaged gift card to their front door.
WHEN WILL THE GIFT CARD BE
You have the option to choose a future date for
your gift card. While an e-gift card can be sent to the recipient's email by the end of the day,
via post option generally takes 3-5 business days for delivery.
HOW DO I REDEEM MY GIFT
You will be provided with a unique code on your gift
that can be entered on any payment page for purchase of a design package or merchandise.
WHAT IS THE BEST WAY TO
You can always reach us via email at email@example.com.
We are also available during our
hours from 8am-4pm Central Time at 888.580.2030.
DO WE OFFER REFUNDS ON
We understand that design is very personal, hence we
extra hard for all of our clients to be happy with their designs. In order to request a refund
one of our design packages, please give us a call so we can get your feedback about your
FOR ANY OTHER QUESTIONS OR CONCERNS
REACH OUT TO US